He can probably just use hotspot shield to play now if you want. I requested multi a while back when my cousin was here from Cali and they said I needed to provide a better picture, and then never got back to me when I sent one. We ended up just getting fed up after a few days of waiting and started hotspot shielding while he was here. Anyway you should probably just mail Smee in game because who knows if he even checks here, or uses the ganymede email.